Phone Hours
Monday–Friday 8:30am–8pm EST
Saturday 8am–3pm EST
Sunday Closed
Closed 8/31–9/2 for Labor Day
Save yourself a ton of time & headaches by following these simple instructions.
Typically, your order of hardwood decking will arrive in the back of a semi tractor trailer (seen above). Depending on the size of your order, unloading times will vary. On average, a 1,000 square foot delivery of hardwood decking will take anywhere from 30 minutes to one hour to unload.
If you don't have a forklift on site, you'll have to unload the decking by hand.
Handling hardwood decking is not as hard as you might imagine. For example, a 20 foot piece of 1x6 ipe weighs about 36 pounds. As long as you don't ask the 95 year old man from down the block to help you unload, you won't have to worry about anyone hurting themselves.
As you unload the decking, you must allow for adequate ventilation between boards. You basically want to replicate the way the boards were stacked in the truck. By allowing air to pass under and through the stacked decking, you will prevent the boards from twisting and cupping. To do this is simple and take's just three easy steps:
Once the wood is unloaded and stacked properly, the boards must be left alone to acclimate to your local climate. We recommend you let the decking get used to your area's humidity levels between 5 to 7 days prior to installation.
If you are concerned about protecting your decking during the acclimation phase you can:
There are two more rules you have to remember:
Not in a garage. Not in a vault. Not under a tarp. If you cover the decking, all that warping, twisting and cupping will be your fault! In all seriousness, this is the part of the process that even professional installers sometimes forget.
If you cover wood decking with plastic, or store in a garage, the straightness of the wood can become compromised since any coverage will trap in moisture. Allow the decking to settle in the open air and when it comes time to install, you'll be working with straighter boards.